Thanks for Joining our Pen of the Month Club!
How to manage your subscription
To manage your subscription, create an account (signing up for POTMC only creates a subscription- not an account with Ti2 Design) with the same email as your subscription. Our system will recognize your subscription and allow access to subscription management.
Access your subscription management portal
After signing in, click on your account and select "My Subscriptions" under "My account"
Benefits of signing up for an account
You will be able to make the following changes to your subscription:
- Update the total quantity of pens with your order- add pens without the need for an additional subscription/membership slot!
- Update your payment information
- Update your subscription address
- Review your subscription specific order history
- Cancel your subscription
How do I manage my subscription without an account?
Reach out to firstname.lastname@example.org and we will assist asap (usually within 72 hours)
occasionally we may open new spots throughout the month as well.
When will I be billed?
Membership fees will be billed on the 23rd of every month.
When will my pen ship?
We aim to ship all POTMC orders by the beginning of the following month. Machining time and finishing processes vary each month and impact the total time to ship.
POTMC pens ship in batches rather than all at once. This allows us to ship your pen as soon as it's ready.
If my pen was billed in May and shipped in early June, would this be considered May's pen or June's pen?
We aim to design, machine and finish pens in the same month that you are billed. In this case, your pen would be May's pen, shipping the end of May or beginning of June.
As a new POTMC member, when will I receive my first pen?
New POTMC members receive their first pen as the same month with the initial subscription date. For example, new subscriptions (regardless if placed on the 1st or 31st of May) will receive May's pen, shipped by the beginning of June.
Is it possible to cancel a POTMC order?
If a POTMC order has been created (and not shipped) cancellation is possible.
Order cancellation will result in membership cancellation, and you will be able to sign up again when new slots become available.
There is a $5 processing fee for POTMC orders cancelled on and between the 23rd and the 1st.